Frequently Asked Questions
How do I reserve my date?
A 50% non-refundable deposit of your invoice is required to reserve your date, together with a signed rental agreement. The remaining balance is due 14 days before your event, unless the rental date is less than 2 weeks from the signed rental agreement/contract date.
How do I pay?
A contract is sent through Honeybook, and you may pay via credit card. 'Cash' payments can be done via Chase QuickPay, Square Cash or bank transfers. I also accept cash and checks. If you submit a check that is subsequently returned, you will be required to pay in cash. A $30 fee is assessed on all returned checks.
What if I need to cancel?
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. If cancellation is made less than 7 days prior to the event, you will be charged the full rental and delivery fees.
There will also be no refunds due to inclement weather. Should bad weather or wind become an issue, Party Pieces by Perry reserves the right to refuse or release such items and offer a substitution of in-stock items to help facilitate an indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. Party Pieces by Perry is not responsible for revising your event design the day or two prior to your event, should inclement weather be ensuing. It is my desire that your event goes as smoothly as possible. However, if you choose to take a chance, the client assumes full responsibility for wind and weather damages. If Party Pieces by Perry arrives for a delivery and there is impending bad weather, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
What if I am shopping around still or cannot decide?
I know there are a lot of vendors out there, and feel free to shop around! I hold pricing and guarantee product availability for 14 days after the proposal date. If after your proposal, there is another client inquiring with the same date as your event, you will be made aware of this immediately, and you will be given priority for that date, should you choose to book.
Can I pick up and return the items myself?
I am happy to have you pick up at our conveniently located warehouse, with an approved vehicle, Items that require assembly however, are not eligible for pick-up. Pick-ups are usually scheduled on Tuesdays-Thursdays between 5-8 PM on the week of your event. There will be a deposit required, (minimum $100) depending on the amount and quality of items, which will be refunded back to you upon safe return of the items. Returns are scheduled on Sundays as available, or Monday after 5 PM.
Do you have a minimum order for delivery?
There is NO required minimum order for delivery.
I already reserved my items, but changed my mind with the items I booked.
I know plans change here and there, and here, you can change your mind as well! If a specific item has not been rented yet, you may change your order. Depending on what item you pick, there may be a price difference. You have until 14 days before your event to change your order.
All order/service changes must be placed in writing, emailed or texted, as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email.
Oh no, a guest a broke cake stand or stained the sofa with red wine!
I understand that accidents happen, so after every event I examine all the rented items. You will be notified within TWO WEEKS of the event if damages are discovered, or items are found to be missing upon sorting, laundering and counting. Photos of damages will be submitted as proof upon request.
I will try my best to repair a damaged or stained item. However, if an item is irreparable, or there is a significant cost to restore the item, the client will be charged accordingly. Pricing for each item varies, but generally will be TWO times the market value of the item, including when item is out of inventory. Cleaning and upholstery fees will be quoted, after being seen by a professional.
Party Pieces by Perry will inform the client of any damage/replacement fees within two weeks of the event. If the client fails to pay any additional fees within 30 days of the event, a late fee of $50.00 will be added to the remaining balance plus $5.00 every day until payment has been made in full.
What if I you don’t have the pieces I am looking for?
If it fits my collection, I would love to scour all of Southern California looking for the next one-of-a-kind item for your special day. If you book with me, I will try my very best to provide you with the items necessary to complete your vision, though ample time would be very helpful.
I already have a wedding planner, do I need the styling package?
If you have contracted your wedding planner to coordinate the event as well as style your wedding, then I recommend that you do not purchase the styling package, and let your wedding planner handle the details instead.
I am a wedding planner, but am under-staffed. Can you help me set up?
I believe wedding planners are extremely important and crucial for the big day. If you are a wedding planner looking to book with me, message me for more details.
Do you have an hourly rental rate?
Definitely! This is a great option for photographers or others needing items for less than 3 hours. Delivery is NOT available with the hourly rental rate. Contact me for more details.
Are ALL your items vintage?
Many of the items have “character” – imperfections due to age and wear. Some pieces are more modern but hand-painted to achieve the antiqued look. Paper items, and some backdrops are not vintage, but handmade upon request.
I have wedding items or a vintage/rustic piece I’d like to sell.
Awesome! I am constantly updating and expanding my inventory. Feel free to send me an email, preferably with close-up photos and a brief description of the item. If it suits my collection, I will let you know.